Client complaints


Dear Sirs,

Given our commitment to impartiality, objectivity and desire to fulfill your expectations and requirements, we invite you to send us your complaints, grievances or complaints of any kind.

If you have any objection to our business related to:

  • Our impartiality or objectivity of our services,
  • Efficiency of the activities of sales, purchasing, service delivery, reporting and delivery of certificates,
  • Our auditors in terms of violation of a declaration of impartiality, confidentiality and other policies.

It is important to emphasize that the complaint procedure is a completely independent process from other processes of company, independently managed and operated by independent persons responsible. According to the procedure you will be promptly notified of the receipt of an issue, but also contacted to determine the causes of adverse events and suggestions on successful resolution of the event.

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