CERTIFICATION is the process of independent review of organization, product or service that demonstrates compliance with the requirements of the specifications, as defined in the form of norms or standards. Such specifications and standards are usually publicly available and internationally recognized standards.

Certification procedures are carried out by independent certifying bodies that need to be accredited and therefore authorized to issue a certificate confirming compliance.

Only accredited certificates are valid and legally binding!

To make a certification body authorized to issue certificates, they must undergo the accreditation process by the accreditation body as a competent state institution for accreditation. During the accreditation process organization demonstates competency to perform specific tests, measurements, certification or technical monitoring / inspection. After successful completion of the procedure, organization acquires a certificate of authority or credibility necessary for providing certification services, and receives accreditation, license or authorization to issue certificates as a compliance confirmation. Thus accredited certification bodies are authorized to conduct audits and are conducted by auditors who must be qualified and licensed for such service. International licensing of auditors is a very rigid process that is carried out only by two organizations in the world: IRCA and RAB-QSA. Thus, licensed auditors have a membership card which proves their qualifications, skills and knowledge.

Only internationally licensed auditors are qualified to implement the audit!


Implementation of the system

is a process of setting up and implementing a system of governance. It can be ISO 9001:2008, ISO 14001:2004, OHSAS 18001:2007, or any other standard that belongs in the group of management systems. Such process is conducted by the company on its own or with the help of experts, advisors or consultants, who all possess the necessary skills, knowledge and experience.

It is important to know that the process of implementation is not carried out by certification bodies, to ensure the independence and objectivity!

Certification audit

Certification audit is conducted in accordance with the certification process and includes all departments and processes selected by scope of certification. The Company selects the scope of certification and thus demonstrates processes on which monitoring mechanisms and management system are implemented.

After successful completion of certification audit and accepted recommendations for certification, the company delivers a certificate valid for three years, where the surveillance audits are conducted at least once a year as evidence of maintenance management system.

The certificate is valid for 3 years after which re-certification audit is carried out and new certificates are issued.

First surveillance audit

The first surveillance audit is conducted within the first 12 months from the date of certification and includes mandatory annual documents and part of the process or the department that was previously agreed between the client and certification body. Successfully executed surveillance audit results in extending the validity of the certificate to the next year.

Second surveillance audit

The second surveillance audit is conducted within the next 12 months from the date of the first surveillance audit, and also includes mandatory annual documents, but also part of the process or department that has been agreed upon before the first surveillance audit. Successfully executed surveillance audit results in extending the validity of the certificate to the next year.

Recertification audit

Recertification audit is conducting within 12 months from the date of the second surveillance audit, and includes all processes and departments of the company specific range of certificates, just like during certification audit. After successful completion of recertification audit, the company is granted a new certificate for a period of three years, and surveillance audits are conducted just like during the first certification cycle.