ISO 9000 is a family of international standards that represents a general consensus on good quality management practices. It consists of requirements and guidelines related to quality management systems and related standards.
ISO 9001:2008 is an international norm in this family, by which organizations may certify, although certification is not mandatory standard. As such, ISO 9001:2008 standard includes a set of standardized requirements for systematic quality management, independently of the company or organization, their size or sector.
Benefits of implementing the system?
There are many reasons that should encourage organizations towards implementation of the system, but the fact that the management system based on ISO 9001 puts great emphasis on customer satisfaction should be decisive. Specifically, without satisfied customers, the organization is in potential peril.
To make customers satisfied, organizations must meet their requirements. ISO 9001:2008 standard provides a tried and tested framework for a systematic approach to managing organizational processes so that organizations consistently produce a product or service that meets customer expectations.
How does ISO 9001:2008 model work?
The requirements for quality systems are standardized, but many organizations prefer to think of themselves as unique. How does ISO 9001:2008 allow diversity of simple crafts on the one hand, and multinationals or public administration on the other?
The answer is that ISO 9001:2008 specifies quality system requirements that must be met, but does not prescribe how this should be done in each individual organization. This allows great flexibility in various business sectors and business cultures, as well as between different national cultures.
Checking that it works?
- The standard requires that organization itself must control its quality management system based on ISO 9001:2008 standard in order to check whether organization effectively manages its processes and has complete control over its activities.
- In addition, the organization may invite its clients to perform quality control audit to ensure that the organization is able to deliver a product or service that meets their requirements.
- Finally, organizations may include an independent body that will perform quality management system certification. This option is very popular because of the greater credibility in the market since the assessment is carried out by an independent organization.
That way organization also can avoid surveillance by multiple clients, or reduce the frequency or duration of their supervision. Certificate may serve as a business reference between the organization and potential clients, especially when the supplier and the customer does not know each other, or are geographically very distant, as in the case of exports.
ISO 9001:2008 and ISO 14001:2004 in the world economy
ISO 9001:2008 and ISO 14001:2004 have become a fundamental part of the world economy. ISO 9001:2008 is the globally recognized standard that provides quality goods and services in supplier-customer relationship.
ISO 14001:2004 confirms its global relevance for all organizations wishing to operate in a system that is sustainable for the environment.
The positive role of ISO standards for quality management and environment are as follows:
- a common base for global businesses and supply chains such as the automotive, petroleum and gas sector,
- a technical support for regulation as in the medical devices sector,
- a tool for major economic players to increase their participation in global supply chains, in export trade and in business process outsourcing,
- a tool for regional integration as shown by their adoption by new or potential members of the European Union,
- in the rise of services in the global economy and
- in the transfer of good practice to developing countries and transition economies.